[Resolved]  Redbus — refund amount

Hi,
I had booked ticket from redbus for kasol to new delhi, when i boarded the bus the service was pathetic and as per promise they neither provided blanket nor water, when i raised this concern they started fighting with me and started using foul language, the bus staff was drunk, they forcibly made me and my friend deboard the bus at an unknown location, to my surpise when i tried getting in touch with the redbus customer service it was not responding, i had to try for an hour and eventually got connected, i had raised concern with the redbus and no action has been taken from their end so far. I had to pay an extra amount of 3000 to a local dealer for getting another bus. I want you to please help me on this as we suffered a lot and redbus is being quiet. My phone's charger is in bus which i could not take, i need that back aswell. I am attaching details of my raised concern. I need full refund and also the extra amount which i paid to the local dealer. We were very unsafe at that time, even bus operator did not contact redbus, they did not have any deboarding process. Anything could have happened to us, what if we were out of cash or anyone had attacked or looted us there. Please help me

Thanks

Vishnu
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