[Resolved] Redbus — refund amount not credited

Divya da

from Bengaluru, Karnataka

Address:

Flat 201, 4th A CROSS, kaggadasapura, Kmr nest apartment, CV Raman nagar, 560093

Hi team
I have booked ticket from bangalore to vijayawada on 19th aug 2019 from mobile number [protected], ticket number: tn9g67853127. And cancelled ticket on 29 aug 2019 amount of rs 4271 supposed to refund but not yet credited. Its very bad to experience from red bus. Please do needful. They shouldn't make customers get tensed of losing money. Next time definitely i can't go with red bus and neither recommend this if it's not refunded we have to face a lot.

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Oct 19, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

Red Bus Customer Care's response Hi Divya!

Greetings from redBus!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We are working on your complaint. We will share updates with you at the earliest.

Regards,
Team redBus

Verified Support

Sep 17, 2019

Red Bus Customer Care's response Hi Divya!

Greetings from redBus!

On checking we see that refund of Rs 4271 has been successfully credited back to payment source. In case amount is not reflecting in your account, kindly contact relevant bank with refund reference id 20190829111212801300168296342440674 for more information.

Thank you,
Team redBus