[Resolved] Redbus — refund amount not received for cancellation of tickets

[Resolved] Redbus — refund amount not received for cancellation of tickets

V Vyshna from Sirsi, Karnataka

I booked my bus tickets by redbus on 24/11/2019 (Ticket number:tncm[protected] from thamarassery to bengaluru on 26/11/2019 and cancelled it on 26/11/2019. And also at the same day i booked another ticket (Ticket number:tncm[protected] thamarassery to bengaluru on 26/11/2019 and cancelled it on 24/11/2019. But my problem is still i have not received that refund amount in my bank account and in received cancellation mail you mention that i return that amount within 5 days. Why they are not refunding my cancellation amount and my request is to please refund my money. And i have called them several times no one is picking my call. Please give me response as soon as possible. Was this information helpful? No (1) Yes (0)
Jan 23, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Dec 23, 2019 Red Bus Customer Care's response Hi, Greetings from redBus! Upon checking we found that for the ticket id: TNCM31179760, the refund of Rs. 720/- was initiated on 24th November 2019. Kindly request you to check with your bank with the ARN[protected]. For the ticket id: TNCM81000207, the refund of rs.1200/- was initiated on 26th November 2019. Kinldy request you to check with your bank with the ARN[protected]. Please be rest assured the refund process is complete from redBus end. Thank you for contacting redBus. With regards, Team redBus.
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