[Resolved]  Redbus — refund amount not transferred

Address:IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria, Hotel Leela, Bengaluru, Karnataka 560008, 560008
Website:www.redbus.in

Hi, i am mohammed owais khan, i had booked bus tickets from banglore to hyderabad on 1/5/2019 from redbus app. Due to some issues i could not travel and cancelled the tickets on the same day and requested for the refund amount i. E. 3500/- rupees. The redbus customer care executive said that the refund amount would be transfered into the source of payment within 7 days but it's been almost 25 days but i didnt get my refund amount my ticket no. Is tn5x58742217.
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Jul 6, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2019
Red Bus Customer Care's response
Hi!

Thank you for reaching out to us regarding the refund status for your ticket id TN5X58742117.

Your refund has been initiated from our end on 1st May 2019 to the mode of payment used by you for this transaction.·

PO No. :[protected]·
Refunded Amount: Rs. 3570/-
Reference number: 74332749122912173981387

Basis the policy of your bank, the amount should reflect in your account within 7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope I have been able to help you.

Take Care,
Team redBuddy

Complaint comments 

Comments

Money got deducted from my account but ticket has not been booked and money which is deducted from my account is not credited to my account which has been deducted.
Have been trying to call REDBUS by there is no proper response from REDBUS
I have booked 2 red bus booking dtd 24/04/2019 my transaction id [protected] total amt of rs.942.24 from mobile no [protected] from rajkot to ahmedabad amt dr in my sbi account payment gateway may not have completed till to day i have not received refund in my sbu account.Please do needful .

I have booke a trip from bangalore to chennai on 19th may in red bus. and the ticket number is:TN6F25833171.

I have booked ticket for business trip. Suddenly the plan is postponed so I request them to cancel the ticket on the same day. The said I won't do refund and cancellation and all. total money was wasted.

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