[Resolved] Redbus — refund as bus cancelled

Bharat Digambara Kedar

from Delhi, Delhi

Address:

Vadodara, Gujarat

I had booked two seats (Sleeper) from nasik to vadodara in gsrtc bus through redbus for 24/11/2017. That take start from nasik to chanasma.

But said bus was cancelled & no alternate bus was provided.
By this way i lost my ticket fare rs.883.9.

So i request you to refund my ticket fare at earliest.
My details is as under.

Redbus ticket-tkck43299168.

Pnr no. G17751641

Doj 24/11/2017

From nasik to vadodara

Trip code 1700nskchmsl15

Class - sleeper
No. Of seat two

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Jan 13, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Red Bus Customer Care's response Hi Bharat,

Greetings from redBus.

Ticket - TKCK43299168

Sorry for the inconvenience caused. We've escalated the issue to concern team about the bus cancellation.
We'll keep you posted with an update once we receive the update from concern team.

Thank you
Team redBus.

Verified Support

Dec 13, 2017

Red Bus Customer Care's response Hi Bharat,

Greetings from redBus.

Ticket - TKCK43299168

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback in this regards. We have also asked him not to ensure that such instances never occur in the future.

We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund. The amount will reflect in 7 bank working days to the source account.

We are sorry again for the distress!

Team redBus.