Redbus — refund money

I booked a ticket for my journey from kurukshetra to dharamshala on 27th december 2019. I had received a email reply from red bus company. They are saying that your ticket has been confirmed . But bus conductor told me that your ticket has not been confirmed . So I called red bus helpline no. For refund .. They rejected our call. They are not even replying to our messages. 791rs. Has been deducted from my account . which is a wastage of money . i had not even boarded the bus. I have a reciept. They are not doing anything for this matter. Kindly look into this concern .
I shall be thankful to you :)
Bus ticket no. TNDN56319906
Ram dalal.holiday
Travel date 27 december 2019
Passenger name Vijay
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Ticket book date 30 Nov 2019 from humnabad to mumbai thru jai bhavani travels, Vashi. journey date 01 dec 2019. ticket no. c48m6yn9 and pnr no. jai115743 seat no l9. rs.900 by using canar mobile banking. still date amount not refund. please find the attachment.

Hai,
I booked ticket from ernakulam to trivandrum on 13/12/2019.but the ticket had been not booked and cash
472 rs had been debited from my account. The ticket booked from the mobile no [protected].

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