Redbus — refund not arrived

Address:Chennai, Tamil Nadu
Website:Redbus.com

I booked my bus ticket redbus on 2 January 2018 (ticket no: TM[protected])from Chennai to Pudukkottai for dated 3 January 2018 that ticket amount was 518/- rupees and Hebron transport cancelled my ticket because of bus mechanical breakdown ( tracking number is[protected]

But my problem is still I have not received my refund amount in my bank account and in received in cancellation sms you mentioned that it will return in 10 days ) for your reference I am forwarding to your sms with in the mail.

Why they are not refunding my amount and I request please refund my money . Please response as soon as possible
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it is very worst service is redbus. it should be penalized as money is robbing without giving tickets.

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