[Resolved]  Redbus — refund not credited

Address:

600091

Dear sir,
I hereby submit the following informations to lodge my complaint against the refund of cancelled ticket.
Ticket number-tn6f35810650
Date of travel-23/05/2019
Coimbatore to chennai
Ticket amount-rs.736
Date of cancellation-22/05/19
Refund amount-rs. 409.4
Amount is still not credited to my account.
Complaint through mobile app of red bus and the redbus request id is 9143325. When i enuqire they told "refund for your ticket cancellation have been discarded by your bankers end. I have called paypal which was my payment system. They told nothing like that happened. Again redbus told, it's our mistake, we will reinitiate the refund (On 14th june 2019), after 5 days i didn't receive money and again i raised a complaint. After some days they told the same reason and said we have initiated the refund again on 22nd june 2019. I don't trust redbus. Because everytime they are saying the same reason. Please do the needful to get the money back.