[Resolved] Redbus — refund not credited for unbooked ticket

1 Review
 Sumantrm on Nov 11, 2019
I tried book a ticket from Mumbai to Dharwad on 24th Oct 2019 for journey on 26th Oct. Though money got deducted from my account, ticket was not booked. When I had called customer care, it was told that money would get credited within 7-10 working days. But it has not been credited yet.

Please find attached image of successful payment receipt.

Details :

Transaction UPI ID :[protected]

Details: UPI/[protected]/ICI8bfc4b16ef6a45d7ae81add34ffa83ca/24/10/2019 17:30:44/[protected]@paytm/[protected]@icici/Debit

Amount : 1, 304.00

Date and Time :[protected], 17:30:44
Complaint marked as Resolved Feb 23, 2020

Complaint Status

[Nov 12, 2019] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, Jan 13, 2020

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy
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    Redbus - refund not credited for unbooked ticket