[Resolved]  Redbus — refund not done for ticket not booked

Address:Dharwad, Karnataka, 580023

13/12/18 ticket was not booked & refund of rs.765 not done to my bank account from where amount was deducted till date, several mails & complaint given to redbus but no proper response from red bus banker want mail from redbus but they are not sending mail they are only taking complaint but not resolving.
Below sending complaint no. Given by redbus long back but not resolved.
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Mar 1, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2020
Red Bus Customer Care's response
Hi Rajesh,

Thank you for reaching out to us regarding the failure of your transaction[protected].

I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.

We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account, but are unable to use it for booking.

Your refund has been initiated from our end on 14th December 2018 to the mode of payment used by you for this transaction.

PO No. :[protected]
Refunded Amount: Rs. 765/-
Refund Reference no.: P[protected]R092566

Basis the policy of your bank, the amount should have reflected in your account within 7 business days.

If you did not receive this amount within the expected time, please use the refund reference no. to know the status of your refund, from the customer care team of your bank.

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you.

Best Regards,
Team redBus
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