[Resolved]  Redbus — refund not issued for failed tickets booking

Website:

www.redbus.in

I afzal karim khan, tried booking tickets from mumbai to bangalore on 05/03/2018, 08:23 pm, journey date - 07/03/2018, & booking id.: [protected].

Amount of rs. 2, 400 /- was deducted from my account with transaction ref. No.:[protected]. The said transaction was processed through sbi pay.

Initially when i spoke to redbus they said that the amount was not received at their end so the booking failed. When i brought this matter to sbi pay team vide mail, they sent me a confirmation mail stating that the transaction was successful from our end.

On receiving this mail from sbi pay team, i forwarded this mail to redbus and contacted redbus support team to which they sent me a mail stating that the refund has been issued and will be credited to my account within 07 days. This mail was received on 14/03/2018.

However i did not receive any refund from redbus and on contacting the support team through telecom after 15 days of mail, i was being assured that my issue will be resolved within 24 hours.

Day and again i had to hear the same sentence from all of the representatives, moreover i had to call every day and summarize the same thing to each one of them.

Even i sent follow ups mail stating my complaint no. 3374288 every alternate days to which i never received any response from redbus support team.

I am very much disappointed with the customer support, and never wish to process ticket bookings in future.