[Resolved] Redbus — refund not received

Ankita Ranie Bhuyan

Address:

KHB Colony, 5th Block Koramangala, Bangalore, Karnataka, 560095

I booked 5 tickets through redbus app on 10 august 2019 for travelling on 21 august 2019. But due to certain reasons i cancelled the tickets. Its been 6 months i didnot receive my refund till now. When i tried calling customer support they told me that refund was initiated but it never got reflected in my bank account. The customer support was not helpful and rather asked me to enquire about it myself.
Refund amount: ₹2342
Reference id: [protected]
Merchant: www.redbus.in

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Apr 2, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Ankita,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with registered email id and transaction id at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.