Redbus — refund not yet initiated

 
1 Review
India
 Qazi anam on Nov 4, 2019
I want to complain about red bus. I had booked a ticket but unfortunately that bus got accident and they have cancelled my ticket "delhi - mai" amar travels for the date 3rd november 2019 ticket number tnbn34950646 pnr[protected] for the amount 1000 now they were not initiating my refund even customer service team is not connecting my call as well. I'm facing huge issue i really want to escalate please help me out as you can

Thanks
Anam

Complaint Status


[Nov 04, 2019] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, Nov 17, 2019
Hi Anam,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We have processed the refund back to source on 11th November 2019. Refund of Rs 1000 will reflect in your account in 7 bank working days as per standard banking procedure. Kindly wait for refund credit as per the time line shared. We promise to serve you better going forward.

Thank you,
Team redBus
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    Redbus - refund not yet initiated