[Resolved] Redbus — refund on cancel ticket

Vipin Hemanth

from Bengaluru, Karnataka

Website:

www.redbus.in

Hello team,

I have booked my ticket from madurai to hyd fir 13th oct and i canceled it on october 1st and the refund was initiated and when i call them today which is on 11th october they say that the refund was processed on 3rd oct due to some technical issue and they want me to wait till end of the day on 12th oct.

Before me speaking to the supervisor mr. Suhas i spoke with mr vasant who was asking me to send out the bank statement in order to prove myself that the amount was not refunded. He was able to see clearly that the amount was not refunded and why the hell does he need my account statement when he is able to see that the refund isnot processed?

This is sheer non sense to ask a customer to send screen shots of his statement or send it on an email to the support team, i mean what information do they have on my account statement when they are able to see that the amount is not refunded, this is a breach of security on a personal data and the support provided is not accurate.

Trip id: trip id: tmau38201350

Name: vipin hemanth b

Was this information helpful?

No (0)

Yes (0)

Oct 22, 2018

Complaint marked as Resolved

the refund is received today after a log wait, i would not like to thank you the team of redbus as they have not done what they have promised.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Red Bus Customer Care's response Dear Vipin,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding refund of ticket id "TMAU38201350".

We would like to inform you that refund of Rs 6210.00 has been successfully credited back to payment source on October 17th 2018. We hope you received the amount. Feel free to contact us back at [protected]@redbus.in in case any assistance is needed.

Thanks,
Team redBus.