[Resolved]  Redbus — refund on cancel ticket

Address:Ranga Reddy, Andhra Pradesh, 500049
Website:www.redbus.in

Travel AgentsRed Bus refund on cancel ticket
Redbus — refund on cancel ticket

3 Reviews
Vipin Hemanth on Oct 11, 2018 Mark as Resolved

Hello team,

I have booked my ticket from madurai to hyd fir 13th oct and i canceled it on october 1st and the refund was initiated and when i call them today which is on 11th october they say that the refund was processed on 3rd oct due to some technical issue and they want me to wait till end of the day on 12th oct.

Before me speaking to the supervisor mr. Suhas i spoke with mr vasant who was asking me to send out the bank statement in order to prove myself that the amount was not refunded. He was able to see clearly that the amount was not refunded and why the hell does he need my account statement when he is able to see that the refund isnot processed?

This is sheer non sense to ask a customer to send screen shots of his statement or send it on an email to the support team, i mean what information do they have on my account statement when they are able to see that the amount is not refunded, this is a breach of security on a personal data and the support provided is not accurate.

Trip id: trip id: tmau38201350

Name: vipin hemanth b

Dear Red bus team,

This is a complaint i raised on October 11th and so far no resolution provided. Some person calls from redbus consumer complaint and tell me to witthdraw the complaint and they will refund the amount and they do not even understand from where the payment was made and they ask me my account number and other details to refund the money, before i ask why do u need the information as the are already available with the red bus, they hang up the call.

I have been talking to red bus team for the past 4 days and til now they have not promised the exact date of the refund and they say they will call back in 2-3 hours and they do not, at times they are very annoyed and they speak rudely and have a lot of hold time when we ask for an information, i have spoken with Nehal at the end and he promised me a call back on the 13th october and today is 15th october and there is no resolution or call made to me yet. I understand my phone was switched off during 5 pm to 11 pm as i was travelling but there was no call after that and till 15th october 4 pm.

I just called the red bus team and after having a discussion with the red bus team and wanted to speak with the supervisor and he says that the pay u payment has failed on 1st october 5.04 pm, 2nd one was on 1st october 11 37 pm, third one was on Oct 2 morning 1014 am, fourth one was on 10.05 pm same date, fifth one was on oct 3 10.09 am and sixth one was october 741 pm, which are all failed refund requests from pay u.

These people know that the the pay U was not working and one team called me that they will refund the money will be sent to you via neft. there are no signs of that yet.

They say that the pay u team have not reverted them yet and they have sent out the email to pay u team yet.

They are not at all concerned about the refund .

they say that the payU team is facing a complaint and they are not related to that .
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Oct 22, 2018
Complaint marked as Resolved 
the refund is received today after a log wait, i would not like to thank you the team of redbus as they have not done what they have promised.
Red Bus customer support has been notified about the posted complaint.
Oct 15, 2018
Updated by Vipin Hemanth
I was speaking to Mr Shankar from redbus team and from Pune Branch, he says he will get back to my by end of the day if not by 16th october morning 10am
Verified Support
Oct 22, 2018
Red Bus Customer Care's response
Dear Vipin,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding refund of ticket id "TMAU38201350".

We would like to inform you that the refund of Rs 6210.00 has been successfully credited back to payment source on October 17th 2018. We hope you received the amount. Feel free to contact us back at [protected]@redbus.in in case any assistance is needed.

Thanks,
Team redBus.
Complaint comments 

Comments

I cancelled a ticket from Manali to Delhi on 14 the Aug 2018.My ticket number is TMP[protected] . My mobile number is [protected].It's been 2 months and I have not got the refund till now and everytime I call the customer care, they give some lame excuse and assure that I will get the refund in 24 hrs .I am highly disappointed with this attitude

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