Redbus — refund request - couldn't board the bus because of the wrong boarding point shown by red bus

Address:	411016
Website:	www.redbus.in

Dear sir/ ma'am,
I had required a bus ticket from "itarsi, madhya pradesh" to "pune, maharashtra", i tried the same in red bus app, from my mobile. It offered me a location called "shahpur, madhya pradesh" which is 47 km from "itarsi, mp" (Screenshot of the same is enclosed for your ready reference)
Therefore, i booked a ticket for my two colleagues, from "shahpur, madhya pradesh" to "pune, maharashtra" (Copy of ticket is enclosed) dated 05/06/2018.
However, when my colleagues went for boarding a bus at "shahpur, madhya pradesh" which is 47 km from "itarsi, mp", they were surprised to know, from the bus operator that, there is no pick from the said "shahpur, madhya pradesh" which is 47 km from "itarsi, mp". Rather the actual boarding point was around 6 hrs journey from "itarsi, mp" i. E. Approximately "280 km from itarsi, instead of 47 km. So it was impossible to catch a bus and they missed a bus.
Further, it was a hectic and very pathetic/ frustrating night they spend that night, for my colleagues.
Since it was a blunder done by red bus, i had raised complaint to red bus many times, (Copy enclosed), their customer care representatives assured me the refund will be processed within 24 hrs – 48 hrs, but till date it is not done.
Now, i am very much frustrated because this harassment from red bus, request you to look in to the matter and arrange for refund.

Thanks & regards,

Abhijit zaware
+[protected]
[protected]@gmail.com