[Resolved] Redbus — refunded amount cannot be used

Hi, i travelled last week from kannur to bangalore on island travels paying 1300 for ac bus. The ac was not working, it took 13 hours to reach (Normally it takes max 9 hour) so i raised a complaint, then the red bus agent refunded me 1 rs 205 on the red bus app wallet. So when i am trying to use that amount to book one new ticket, it says i can use only the 10 % amount for ticket booking. Red bus is really making us fool. First of all they would refund me at least 50% but they didn’t, they refunded me just 15% on my red bus wallet. They must refund me on my bank account not in a their own wallet and they say i can use only 10% on one ticket booking. Now i can’t even use that for even booking a ticket. Red bus making is fool. They ruined my whole night. I couldn’t even sleep or even breathe properly on my journey.