[Resolved] Redbus — regarding broken partition sheets from which cold air passing

Ambesh Mishra

from Lucknow, Uttar Pradesh

Address:

Gorakhpur, Uttar Pradesh, 273008

I hv booked ticket from gorakhpur to delhi in which i m travelling right now, seat alloted to me is s16 but changed by staff to s15. Cold air is coming through broken partition sheet. I hv make complain to conducter but he replied what can he do. I m very unhappy &feeling cold on that seat. Pls change my seat & provide my original seat.
Redbus mticket
Route: gorakhpur to delhi
Ticket no: tmda95769210
Passenger: ambesh mishra (33, male)
Pnr: d38c2m35
Travels: r. S yadav travels
Departure: 05:30 pm dec 16, 2018
Seat numbers: s11
Redbus discounted fare: rs.1328.95
Boarding point: paidleygunj chowk gorakhpur
Landmark: paidleyganj chowk, champadevi waterpark
Address: paidleygunj chowk gorakhpur
Boarding point contact: [protected], [protected]
R. S yadav travels customer care: -
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You can reschedule the ticket till 16 dec 2018 05:30:00 am
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Redbus helpline:[protected]

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Jan 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Red Bus Customer Care's response Dear Ambesh Mishra,

Greetings from redBus!

This is in regards to your complaint about ticket number TMDA95769210.

We regret the inconvenience caused during your journey from Gorakhpur to Delhi on 16th December 2018. We have taken down your concern with the operator and we would assure you that such issues will never be repeated again. Also, we would like to thank you for bringing this case to our notice. We will definitely request the bus operator to be more vigilant in future.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

I am hoping that we have resolved the issue to your satisfaction. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
redBus