[Resolved] Redbus — regarding carelessness and zero responsibility of red bus | |||
I have booked red bus from chandigarh to delhi on 17/05/2019. Redbus travel agency has given mobile no. Of driver which was not reachable. I waited for 1 hour in bus stand at night. When i called redbus travel agency, they were like it’s not possible as such i am telling lie. Highly unethical, unprofessional attitude of red bus and no care for passengers. I called for refundment of my money. Busno: up16at4735 Ticket no: tn6e68301312 Pnr: 64hvdu5v Travels: snow region travel Departure: 01:20 am may 17, 2019 Fare paid: rs.815.0 Was this information helpful? | |||
Jun 27, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 24, 2019 Red Bus Customer Care's response Hi Customer, Greetings from redBus! Ticket id - TN6E68301312 We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future. We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future. The ticket is cancelled and initiated for the full refund. The amount will reflect in 7 bank working days to the source account. We are sorry again for the distress! Note - Please don't share the bank details or cards details to anyone until you get the official emails from our end. We'll never ask for debit or credit card details. Thank you for contacting us. Team redBus. | |||
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The persons from red bus called me and asked to get refund by giving them my debit card number.
I denied for debit card number and insisted to take my account number instead and they denied for that and denied for refund if not given debit card number. Reason they gave that they can only transfer to debit card not to account