[Resolved]  Redbus — regarding to refund of ticket book

Address:Pune, Maharashtra, 412210

Dear sir
I have book ticket from shirur to dhule, bus arrival time is 4 pm, i am waiting for bus still 11 pm but bus not arrived at boarding point. After that i have try to compliant and apply for refund but redbus not accept my request or compliant

Booking details
Date of booking and travailing : 26/10/2019
Ticket no: tnbp93618600
Pnr: 39788961/633914/[protected]
Fare: 390
Bus : msrtc parivatran ordinary.
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Nov 5, 2019
Complaint marked as Resolved 
i request to you refund my booking amount 390.0 Email: [email protected] Mobile No: 9422502825
Red Bus customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2019
Red Bus Customer Care's response
Hi!!

Greetings from redBus!!

We are very sorry to hear about your experience. Your feedback has been communicated to the bus operator. However, as per the bus operator’s policy, we request you to visit the nearest MSRTC counter to collect the refund. If you still face any issue for the same, we request you to kindly contact our concern person Mr. Sachin on [protected] (during working hours) he will help you in order to collect your refund. We sincerely hope that you will give us another chance and we promise to not disappoint you again.

Thank you,
Team redBus
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