[Resolved]  Redbus — Reimburse my ticket amount

Address:New Delhi, Delhi

I booked 2 tickets from delhi to jaipur, but after booking no address was showing from where where the pick up would be done (Bus stop). It was showing only delhi, but their are many bus stations in delhi from where jaipur buses are taken..
When i called redbus helpline they told me bus will start from bikaner house.
But when i moved to destination point which was bikaner house, i got to know their is no bus starting from their as such only luxury buses are available but i got a ordinary ticket.
So i missed that bus because of bad helpline info. from redbus.in
Please waive my money 542rs.
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Feb 11, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
Red Bus Customer Care's response
Hi Mayank,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.
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