[Resolved]  Redbus — rude behaviour and using abusive words from owner of the annam travels

I booked a three tickets in Sri Annam Travels from Thanjavur to Chennai. And the bus type was (2+1) Non/AC semi sleeper. At the time of 9.58 pm, I recevied a message with Bus No, Live location And Seat No.(Attachment given)

I reached the bus location at 10.05 pm, I saw the Annam Travels bus which was (2+2) Non Ac semi sleeper with the given Bus Number. And Our Name is Not included in that Chart.

We asked them and at the time of 10.25 pm, They will sent a new bus number by message after a long conversation

We moved to the new bus. We searched our booked seats and the seat no: 31, 32, 33.It is placed at the last row of the bus and It is not a push back seat. But actually we booked three seats which is placed before the last row using red bus app. I attached the screen shot of the booked seats arrangement what we booked.

In red bus app, The total number of seat shown is 37. but actually the bus has only 34 seats.

We asked to the driver why seat number was mismatched . He didn't response in proper way and He called the owner. We asked the same to the owner. He was using abusive words and not explain the reason properly.

The argument went nearly one hour. Then the driver started to drive the bus without giving any reason to us. They left us at the same place. Then we found government bus at the time of 12.15 am. we went trichy. From there we came chennai at 10.15 am.

The seats, we booked were wasted
We didn't travel in that bus
The Money was not refunded
Their behavior was very very worst.
Owner and driver changed/relocated the passenger seats with their wishes
Owner used abusive words through call

The passengers those who are booked seats in (2+2) Non AC semi-sleeper didn't sit on that bus. But They sat in the (2+1) Non AC semi sleeper.

Driver and owner relocated passenger seats without the knowledge of booked passenger

Please take a action against them.