[Resolved] Redbus — Rude, worst support and horrible experience. | |||||
The bus was delayed by 4 hrs. I travelled from Bangalore to Madurai on Feb 6th on SRS travels. Bus started from Bangalore with one hour delay. Since the bus did not reach Madurai on time, i had to get down in Dindugul and travel to some other place(i was supposed to travel from Madurai to this place if bus has reached on time). On top of this delay, I contacted red bus for registering the complaint. No real support from Redbus team. They wanted to close the case with no compensation at all and the ticket was closed. KALYANI - supervisor in Pune call centre was rude and spoke to me in a worst manner. Worst experience overall and i guess i will stick to ABHIBUS going forward!! Competitors should learn from u guys on how to lose the customers. Account Details: r.[protected]@gmail.com Was this information helpful? | |||||
Mar 20, 2017 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Feb 17, 2017 Red Bus Customer Care's response Hello Mr. Venkatesh, As we discussed on call, we have taken your complaint strongly with the bus operator. He apologized and promised us that he will not let such issues happen in future. We will also take your feedback to our notice ad give the strong feedback to our agents/supervisors talked to you to improve the process to give you the best experience in future. Thanks for bringing this to our notice. We have initiated the 50% refund of your ticket on 15th Feb'17. You will receive it in 7 bank working days. Please feel free to write to us at [protected]@redbus.in for any help in future. Regards, Team redBus. | |||||
 1 Comment | |||||
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My self Vijay kumar.I booked Redbus from bangalore to tirupur.Tried t book three times, cost deducted around Rs.1650 from my acc.Ticket not received and I talked 10 times they told refunding in your acc.Not refund my money.Below attached my ministatement.You send me the refunding screenshot I will taking action
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Red Bus Customer Care's response, Feb 17, 2017
Verified Support
Sorry to hear this VijayKumar. The failed transaction or charging double the transaction occurs due to the technical glitch at the payment gateway. Please share us the registered email id and the date of transaction to help you in this. You can also mail us the details at blogsupport@redbus.in.
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