[Resolved] Redbus — seat number and bus changed without my prior acknowledgement

Subhasree Basu

from Bengaluru, Karnataka

Address:	560064
Website:	redbus.in

Dear sir/madam,
I had chosen the 1st row sleeper seat while travelling from tirupati to bangalore, with my parents (Who are 65 77 years old). I have travel sickness so i had specifically opted for lower berth in sleeper class bus. But our seat was changed without my prior acknowledgement. I was given upper berth and far from my parents which created a lot of problem for my parents (Health issues as i couldn't attend to their needs on time) as well as me. Even the people in charge were very rude and hardly took any effort to help me out. I wasn't even given an option of if i would like to travel with the modified seating arrangements, from your part. I only came to know about it once i started to board the bus. I was really unethical on your part and i would like to claim full refund asap.

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Jul 17, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Red Bus Customer Care's response Dear Subhasree,

Greetings from redBus.in!

We sincerely apologize for the inconvenience caused. We would request you to share the ticket id along with the complete details on the issue faced to us on [protected]@redbus.in and we shall look into it on priority.

We request your co-operation in this regard.

Regards,
Team redbus.