[Resolved] Redbus — ticket booked via google tez app in redbus app. payment is successful but ticket not booked.

[Resolved] Redbus — ticket booked via google tez app in redbus app. payment is successful but ticket not booked.

M Manjunath Kodihal from Belgaum, Karnataka

Hi, i booked ticket one ticket from maski to bangalore (Travel 03 november 2018) in kukkeshree travels non ac sleeper bus via tez app... Ticket cost was rs 650 while booking, i got message saying that money is debited from account, but ticket not generated... While payment ongoing, i got popup saying that error occurred, money is gone from the account... On checking tez, i see that money is paid to redbus and payment was successful... Could you please help me? Email id: manju. [protected]@gmail.com Mobile: [protected] Upi transaction id:[protected] Redbus booking id:[protected] Was this information helpful? No (0) Yes (0)
Dec 11, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 09, 2018 Red Bus Customer Care's response Dear Manjunath, Greetings from redBus ! Transaction id:[protected] We truly regret the inconvenience caused. Kindly accept our sincere apologies for the hassle. On checking we see that transaction had failed and ticket was not generated. However the payment was credited in our account. Hence we've initiated refund process. Amount will be credited back to payment source in 7 bank working days as per standard banking procedure. Kindly wait for 7 bank working days from 12th November 2018. Regards, Team redBus
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Manjunath Kodihal

from Belgaum, Karnataka

Attached screenshot of amount debited for reference.

Mittapalli Niveditha

from Bengaluru, Karnataka

Hello,

I Have cancelled my bus tickets and the refunded money is added to my wallet.
Kindly transfer that wallet amount to my bank account.

Thank You,
Niveditha Mittapalli