Redbus — ticket booking error

1 Review
Guntur, Andhra Pradesh, India
 chandu8492 on Jan 19, 2020
I've booked 3 tickets from guntur to Hyderabad on 18th January, 2020 at 11:05 PM and I got confirmation through text message. I was all set to board the bus and waiting at my designated stop. Time was passing by and I'm not getting my bus to board. I asked the Orange travels guys at the office about my bus and he replied that the Bus I supposed to board has been departed on 17th January 2020 at 11:05 PM. I was freaked out and double checked my confirmation and called the Red bus customer service. It was the worst helpline I ever had and took me almost 1:30 minutes to get the service. I provided my details to the helpline guy and he too confirmed that my booking is on 18th January, 2020 at 11:05 PM as per their records. He told me to wait for 30 more minutes to get my bus since it was running late. I was really helpless and waiting at the bus stop with my mom and sister at Midnight. I waited another hour and didn't get any phone calls from Red bus or Orange travels. I'm seriously pissed off with the service and tried all the night to enquire about my booking but it didn't let me contact the customer service people. I paid 3780 INR for the bus and 1000 INR to reach the bus stop. I tried to cancel my trip to get the refund since I didn't travel due to this crappy service, It didn't let me go through because I'm not eligible to cancel my tickets. Please help me

Complaint Status

[Jan 19, 2020] Red Bus customer support has been notified about the posted complaint.
Updated by chandu8492, Jan 22, 2020
We have booked a cab at 4:00 AM on 18th January to reach my destination in time. It costed us 7, 000 rupees more. We lost triple times the amount that we spent on the tickets just because of this ticket booking error. Please provide me a good judgment on my issue.
Verified Support
Red Bus Customer Care's response, Jan 24, 2020

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]

We will assist you accordingly.

Thank You
Team redBus!
Updated by chandu8492, Jan 24, 2020
Here I Have my ticket booking details: Ticket Id: TP2K15229083; PNR No.[protected]; Orange tours and Travels GNT- HYD; Jan 18, 2020 at 23:05; 3 Passengers - Madhuri (L8), Chandu(L9), Tulasi(L10)

Amount - 3825/-

ticket booking error
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    Redbus - ticket booking error