[Resolved] Redbus — ticket booking failure (4 sep. 2017). refund not received.

kiran.kharpi

Address:	Pune, Maharashtra, 411057
Website:	www.redbus.in

Hi,

I tried booking on 4 sept. 2017. Transaction failed twice. First time received the refund in redbus wallet but 2nd time haven't received the refund. Raised many complaints to redbus through phone[protected], email but not getting a proper response & closed the complaint.

Regards,
Kiran

Name - kiran kharpi
Email - [protected]@yahoo.co.in

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Oct 23, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

Red Bus Customer Care's response Hi Kiran,

Greetings from redBus.

We're really sorry for the inconvenience caused. We've crossed checked the transaction on 4th Sept, 2017 you have used the wallet amount Rs 605/- to make payment.

We've initiated the Rs 605/- to redBus wallet and amount will reflect in your wallet within 48 hours.

Thank you for contacting redBus.

Sep 26, 2017

Updated by kiran.kharpi Hi,

I have been notified by RedBus Customer care on September 22nd, 2017 that refund of Rs 605/- has been initiated to my redbus wallet and it will take 48 Hrs to reflect in my redbus wallet.

It's been more than 48 Hrs, still I haven't received the amount in my redbus wallet. Screenshot has been attached for ready reference.

RedBus - Could you please help me with the status?

Thanks,

Regards,
Kiran Kharpi

Sep 27, 2017

Updated by kiran.kharpi Hi,

Checked the RedBus wallet again still status remains same as that of September 26th, 2017.

Is anyone looking at this complaint?

Regards,
Kiran Kharpi