[Resolved] Redbus — ticket cancelled but money got deducted from my bank account.

V4vineet

from Pune, Maharashtra

Address:

IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria, Hotel Leela, Bengaluru, Karnataka, Bangalore, Karnataka, 560008

I booked a ticket with redbus on 25th January 2019 with transaction Id:[protected]. I made the payment using Phonepe UPI with transaction Id: P1901252210312205032668 and the money got deducted from there with a failed ticked. When i made a complaint with Redbus they said the money didn't reach the Redbus and to make a complaint to the bank. After making a complaint to the bank (Bank of Baroda) they said the money had reached the merchant account i.e Redbus.

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May 4, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Red Bus Customer Care's response Dear Vineet,

Greetings from redBus !!

We regret the inconvenience caused. On checking we see that ticket was not booked successfully but payment was credited to our account. We've initiated the refund back to source account on 21st March 2019. It will be credited back in 7 bank working days. Kindly wait for refund credit as per the time line shared. We promise to serve you better going forward.

Refunded amount: 955
PG reference id: P1901252210312205032668.

Thank you
Team redBus