Redbus — Ticket Cancelled With Confirmation By Redbus Customer Care Representative

I had book 3 tick onward journey ticket for Coimbatore From Bangalore and one return ticket. for 6 people.

One of the passenger could not travel so asked the customer care representative to cancel ticket for that but they said Since the person who was the primary passenger their bus operator does not allow cancellation of primary passenger.

In confusion the customer care representative cancelled the return ticket which I never told him to cancel.

I got cancellation message I asked the representative if he cancelled the ticket he told no he did not cancel the tickets.

He offered Rs200 voucher if I cancel the entire ticket and rebook the tickets for the entire passengers. I denied the offer.

I got suspicious if he had cancelled the return journey ticket he checked again and told he had cancelled the ticket. Upon asking him he told you only asked me to cancel ticket, changing his own claim of not cancelling it earlier.

With this act of his I was furious and he told he will connect to their survisor and she was offering Rs100 compesation for the ticket which mistakenly cancelled by the earlier care representative. I denied the offer I told i want total refund no cancellation fee As I dint cancel the ticket. She told that cannot be done.

She promised that I will be getting a call from redbus to take this matter further but 48 hours are over no one has called me yet.

I have recording of the entire conversation.

Cancelled Ticket Trip ID: TQ3Z92253371
My booking number : [protected]
Email ID: [protected]@gmail.com
Ticket No. : TQ3Z92253371
Journey from : Coimbatore to Bangalore on 12th March 2021
Bus Travel Partner: SRS Travels
PNR no: TS[protected]MHJU/35028874
/Coimbatore-Bangalore Non a/c Slp