[Resolved]  Redbus — ticket is been cancelled without my confirmation

Address:

Prakash tours & amp, opposite jahangir hospital, pune, Pune, Maharashtra, 411001

I was having a booking of svr pvs travel from pune to hyd on 24th march 2019, some lady by mistake book a ticket besides me, travel agency called me and asked me to take other seat or cancel my seat, i denied to change seat or cancel my ticket, in result prakash travel agency cancelled my ticket, i had to suffer because of this issue, this is a pathetic service from redbus and prakash travel agency, i had to pay extra and needed to travel by other bus, reason provided for cancellation was vehicle breakdown whereas they called me and said the story of a seat booking beside me and asked me to cancel my ticket when i denied they themselves cancelled my ticket.

Dear customer, due to vehicle breakdown your journey is cancelled for doj:[protected] and service number: pvs bus. For refund, kindly contact: [protected]
—
www.svrbuspune.com

This is really bad and unacceptable service. I need justification on this.