[Resolved]  Redbus — ticket not cancelled and charged full amount without travel

Address:Pune, Maharashtra, 412114

I had booked ticket via redbus on 30th dec 19 at 6 pm atmaram trvels benz bus, with multiple trials we booked that ticket as there was a network issue. Then got to knw boarding point is 3 hrs far from our location, we tried to call immediately to redbus cust care to cancel ticket as there ws no option in tat app. Around 7 pm we could connect them on ph n informed to cancel as genuine customer n requested for refund of rs 1208/- but not rcvd. Aft so many complaints through chat they gave 200 rs which is not fair.. Not satisfied with service.
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Feb 21, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Jan 15, 2020
Updated by Renu Pardesi
I had booked ticket via Redbus on 30th Dec 19 at 6 pm Atmaram trvels Narmada Benz bus (TNDS[protected]Goa to Pune, with multiple trials we booked that ticket as there was a network issue. then got to knw Boarding point is 3 hrs far from our location, we tried to call immediately to redbus cust care to cancel ticket as there ws no option in tat app. Around 7 pm we could connect them on ph n informed to cancel as genuine customer n requested for refund of Rs 1208/- but not rcvd. Aft so many complaints through chat they gave 200 rs which is not fair..not satisfied with service.
Verified Support
Jan 17, 2020
Red Bus Customer Care's response
Hi Renu,

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern, we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy
Complaint comments 

Comments

Hii sir 14.1.2020 pickup point tambaram time 11.40 pm but but not coming in tambaram I am calling in driver 5 Mobil number in detail but 4 number mobile number not working. Drivwe attend my phone bus route change so u will come gundi I am accepting I am coming for gundi but drive number swift off not pickup me

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