[Resolved] Redbus — ticket received with wrong boarding point

Sunil Kaka

from Vadodara, Gujarat

Address:

380007

We have booked two tickets from ahmedabad to shirdi wide ticket no-tm9u34982399, pnr-xsdif[protected]dtd 1.9.2018 travels-rajasthan state road transport corporation, for which boarding point was mentioned in ticket - gsrtc central bus stand, gitamandir, ahmedabad. Dep 7.45 pm, but bus did not arrived at boarding point. After so many phone calls we have got rsrtc customer care number then we got conductor number and called conductor, conductor of bus informed that bus didnt arrived at gitamandir and by passed from paldi only. We were waiting for bus from 7.00 pm to 10.00. No one helped us at inquire booth set at bus stand, even they were not knowing about bus. Then we came back to to home and canclled return ticket also which was booked in patel travells on dt-3.9.2018 through red bus only. Till date we have never received refund.

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Oct 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Red Bus Customer Care's response Dear Sunil,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TM9U34982399.

We regret the inconvenience caused to you due to not arrival of the bus a the boarding point, under unavoidable circumstances.

We are glad to inform you that your concern about refund has been resolved. We have initiated the refund on 6th September 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

We request you to get in touch with the concerned bank with the above mentioned ARN for the further details.

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward. I am hoping that we have resolved the issue to your satisfaction.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus