[Resolved] Redbus — too much delayed

Ijlal Hood

from Warangal, Telangana

Address:	Mysore, Karnataka
Website:	Redbus.in

We supposed to travel from mysore to ooty at 12:30 pm. We called the driver at 12:40 pm, he told that we are 80 km away from your boarding point, so you have to wait for 2 hours more. That means the bus was 2 hours 10 minutes late. Then we tried to cancel the booking but it was not possible as the cancellation was not possible after boarding time. Moreover we called customer care who assured us of 100% refund. Inspite of all these flaws, we got the message of "hopefully enjoyed journey" on whatsapp. It simply means the customer care executive had not registered our complaint. We request you to refund our 100% amount as the fault was from your end otherwise we will be heading towards legal department.

This is the email i have forwarded at their registered email id but still i didnot get any response

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Dec 11, 2018

Complaint marked as Resolved

Company has refunded the deducted amount. Thanks

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us!

In order to resolve your query/issue, request you to share the following details via [protected]@redbus.in :

Registered Email ID
Redbus ticket id

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus