Redbus — Unethical behavior and cheating

Website:

redbus.in

Booked tickets for 24th December from Hyderabad on AP Tourism bus from RedBus.in site. but on 23rd morning 11AM I got a call from[protected] which is the official number shared in ticket received from RedBus on which the person said that the service is cancelled and refund will be initiated. I have booked tickets for another travels using paytm paying extra amount for last minute booking. On the journey day I was receiving messages from RedBus about journey time and boarding point, I tried reaching all the numbers provided in ticket but in vein. I tried continously for two hours to get some one on line but NO there is no one answering calls. Next day when I called and mailed RedBus they simply said that they dont have any information and hence can not refund the amount. I have shared the screen shot showing that I got a call from the official number. This is simply unethical to cheat me like this and there is no proper contact number where in I can get any information which made me waste 1300/- plus 3 hours of torture trying to contact any of the numbers provided plus these many followups without any information from redbus. Please don't use RedBus.in and get cheated. Regards, Kiran