[Resolved]  Redbus — women safety measures not followed

Address:	Hyderabad, Andhra Pradesh, 500058
Website:	Redbus

We have purchased a ticket through redbus portal from rajahmundry to hyderabad with ticketnumber tm7v35417678, travels name mozo travels on 1st july, bus number ar01g4554, service number kkn-hyd845pm and my wife travelling alone. Around at 3.00-3.30 am early morning driver stopped the bus for a bio break. With out checking whether all the passengers boarded the bus or not he moved the bus.

Now you guys understand the situation, a woman standing on road with out any mobile/luggage/money helpless because of the bus operator. Put urself in her place, how much pain she would taken and how much panic situation she would have been.

Even i tried to contact the bus operator but he did not answered the call and later once the bus reached the destination, i spoke to the driver and the support person about the situation, and he is not even responsible and said the boy who looks after this was new and asked to contact the complaint number in the ticket to complaint.

I contacted your contact center and asked for a manager, he said no manager available and a supervisor is on call and arranged a call back next day. I
Spoke to the supervisor nithya about the same and she said she will escalate the issue to next level, also i told her that i need 100% compensation and need a very stringent action on the people who were irresponsible.

Today i got a call from your complaint desk one of the lady spoke to me, (Forgot the name) and said she would be escalating to higher level to take necessary action, when i asked for compensation, she said she checked with someone and confirmed me some compensation. I am not sure whether she said 50% or 15%. I said ok and call got completed.

I need 100% compensation because of service lapse.
Need to take serious action on the bus operator for his irresponsible behavior and need proof of action taken.
Need an apology letter from the travel operator.