[Resolved]  Redbus — wrong boarding point shown

I had booked bus ticket (Orange travels, sleeper) in redbus app for my journey from kurnool to madurai on 16.02.2020. I am new to kurnool so i followed the boarding directions as shown in the app to my boarding point. When i reached there and was waiting for bus, the driver called and told he had been waiting for 10 minutes in another location (Which was not mentioned anywhere in ticket) and he is moving, i have told him that i was in right location as mentioned in the ticket but he didn't even listen to what i am talking and asked me to contact customer care, later i got call from customer care that wrong address has been updated in the app please go to correct location and driver will wait, then i reached the correct location in 5 minutes but the bus has already left and driver didn't agree to wait.
It was late night and i had great difficulty in finding another bus and luckily i have reached the destination.

I am so disappointed with the redbus service and necessary action has to be taken.

Pnrno:[protected]
Date: 16th february 2020, 0830pm