Rediff Shopping — Plastic shoe rack

Address:	560103
Website:	shopping.rediff.com

Hi
I bought a plastic Shoe rack (Mentioned on Rediff shopping web site) worth Rs.3150/- from Rediff.I placed the order on 18th Oct, 2015.And I received the product on 12th Nov, 2015. They mention in their web site that it would be delivered withing 7-10 working days.But I received the product almost in a month time that too after raising 3-4 complaints ( Both in Rediff and in Gati cargo thru which my product was delivered)

Now the issue is:
when I opened the product it was not of Plastic but some sort of Rexine. So raised a request for Return and refund. Now the rediff people want the soft copy of the invoice which I threw(by mistake) while opening the pack as it was stick on the pack. There was no other invoice been issued to me.I updated the same to Rediff people and provided them the order no[protected] of the product and also the Docket no[protected] of the GATI so that if at all the invoice is required, they can generate the duplicate one. It should not be an issue. After that no update from Rediff people about Return and Refund.
Kindly take this as my complaint and take a strict action against Rediff. I want them to pick the product and refund my money asap.

Thanks
Abha