Rediff.com India — Defective product supplied

Address:

400069

Dear sir / madam,

I had placed an order on rediff shopping for hd 720p dvr spy digital camera eyewear glass 32gb exp through online on www.rediffmail.com, the order no. Being 13973553 placed on the 27th november 2016 and made online payment through debit card for 1675 inr and the product that was delivered to me on the 3rd of december 2016 was defective and non-functional. The button does not work and the device does not get detected in usb as it is supposed to work after charging as per the manual. It just does not come on or off with the one button provided it is confirmed that the supplied device is defective. I immediately tried to call on the vendor`s number provided on the memo number being: [protected] several times but not answered even once.

Ultimately i wrote very clearly to rediff email id provided on the memo ([protected]@rediff.co.in) about my grievance describing the nature of my complaint still i did not receive a single concrete feedback from the company. Ultimately i called up rediff on their mumbai number: 24449144 that was not answered. Then, i found their customer care no. [protected] and was provided with complaint no.[protected] and had spoken to one vishwas to refund the money who said the company will revert and arrange a pick up and refund the money but to no avail. Is the amount i have paid to this fraud company in vain?

Please help the next course of action as i have decided to fight against this fraud company.

Thanking you in anticipation.

Sincerely,
Hosang jhangir umrigar
Cell : [protected] - [protected]