Rediff.com India — i have paid two times for the same product and the product arrived is a non working duplicate mobile phone

I made a purchase for nokia 1100 mobile with rediff.com (Online shopping), please find the order details
Order id : 14825794
Order date : dec 27 2017
Invoice date : dec 29 2017
Seller : sunglow
Seller email id : [protected]@gmail.com
Seller mobile phone : [protected]

I have paid for this item two times first time by credit card and second time by cod (Cash on delivery), also the product that arrived is duplicate china mobile. I have paid for this item two times first time by credit card and second time by cod (Cash on delivery), when i contacted seller they are asking to contact rediff, last time when i contacted rediff they asked me to contact the seller. Again i contacted
Rediff they are still asking me to contact the seller. Either the seller or rediff is not processing my refund/return.

Summary

I have paid two times for the same product and the product arrived is a non working duplicate mobile phone. Either the
Seller or rediff is not processing my refund/return.

Proofs :


I have solid proofs that i have paid twice
I have my credit card statement that shows that i have paid rs.1387 from my credit card.
I have bill that shows cash on delivery collected
I have the duplicate mobile phone.
+3 photos
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