[Resolved] Rediff.com India — My rediff account is hacked
My rediff account is hacked and the hacker had changed all the information and security question.
my email id is sneha.[protected]@rediffmail.com
pls contact on the alternate email id: [protected]@gmail.com
my phone no., alternate email id, and security question are changed. pls help me recover my account as soon as possible.
request you to bring a 24 hrs customer service as these are the important matter and needs immediate attentions.what all information can be used by hacker is uncertain.
Hope you understand the concern and provide the help on top most priority.
Complaint marked as Resolved 2016-06-21 00:24:40
The company took my issue as soon as they saw my mail and resolved the complaint in 4-5 hrs. The executive were very prompt and polite.they provided me questionnaire to verify whether the account belonged to me and after the verification was complete, they immediately gave back the access to my id. following is the email id i received mail from: customersuppo[email protected] the only issue i faced that rediff don't have 24 hrs customer care and as my id was hacked in the night i have to wait for 12 hrs to contact the customer care.this was the big issue in itself as hacker can use any information in 12 hrs..its a big time.
[Jun 20, 2016] Rediff.com India customer support has been notified about the posted complaint.
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