Reebok India — Incorrect product description and delivery of wrong product

I ordered for track pants with Shop4reebok vide my Order Id[protected] on 10 Dec 2021. The order was for Men's Reebok Training Elements WOVEN Pants. However, I received Synthetic Pants which is, certainly NOT WOVEN. As per Wikipedia "Woven fabric is any textile formed by weaving. Woven fabrics are often created on a loom, and made of many threads woven on a warp and a weft."

I contacted the customer care of reebok immediately. They asked me to send an email to customer.[protected]@reebok.com. Since then I have sent them six emails on every alternate date. I have not received any reply to any of my emails. When I try to call customer care, I only get a recorded message that all customer care representatives are busy attending other customers. Sometimes I even hold on to my call for almost 15-20 minutes before I give up. I feel the product description on the website is Incorrect.
I wish to return the same. However, customer care is non-responsive. This amounts to cheating customers and not responding to their grievances. Please help resolve the issue.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Reebok India customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reebok India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    1099
    Pending
    0
    Resolved
    433
    Reebok India Phone
    +91 12 4412 4100
    +91 71 5225 1782
    +91 11 4747 6001
    Reebok India Address
    7th Floor, Unitech Commercial Tower-2, Block-B, Greenwood City, Sector-45, Gurgaon, Haryana, India - 122001
    View all Reebok India contact information