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Reebok India — Incorrect product description and delivery of wrong product
I ordered for track pants with Shop4reebok vide my Order Id[protected] on 10 Dec 2021. The order was for Men's Reebok Training Elements WOVEN Pants. However, I received Synthetic Pants which is, certainly NOT WOVEN. As per Wikipedia "Woven fabric is any textile formed by weaving. Woven fabrics are often created on a loom, and made of many threads woven on a warp and a weft."
I contacted the customer care of reebok immediately. They asked me to send an email to customer.[protected]@reebok.com. Since then I have sent them six emails on every alternate date. I have not received any reply to any of my emails. When I try to call customer care, I only get a recorded message that all customer care representatives are busy attending other customers. Sometimes I even hold on to my call for almost 15-20 minutes before I give up. I feel the product description on the website is Incorrect.
I wish to return the same. However, customer care is non-responsive. This amounts to cheating customers and not responding to their grievances. Please help resolve the issue.
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Reebok India customer support has been notified about the posted complaint.