|Address:||Reebok Store, DLF-Mall of India, Sector-18, Noida, Uttar Pradesh|
This complaint is regarding shoes I bought for my brother as a birthday gift on 10th Dec, 2022 from your store at DLF Mall of India, Sector-18, Noida, U.P.
Shoe Name- Reebok 9 Club C Rev
Colour- White and Blue
The issue we are facing is that the size we got is smaller than the actual size of the feet. The size needed is US-10, but we got US-9. I was in a hurry as I had to reach somewhere very important that day, so I took the shoes as the Store guy who attended me at that time told me that US-9 is the perfect size which I need for my brother as his foot size is 9. So, US-9 would be the perfect fit for him. I came to his talks and brought the shoes. When my brother wore them, the size didn’t fit and he started having pain in his toes. I called the store and told them about our grievance, but they refused to change the shoes. When we asked them to take the shoes and refund our amount i.e., Rs. 7999/-, they refused to do the same too, which is very unprofessional on their part.
I am writing this complaint to the reebok headquarters in order to seek redressal. I hope you will revert back with an amicable solution with regard to my grievance.
I am annexing the pictures of the said shoes along with this e-mail.
I just seek to get my amount refunded and return the disputed article. I hope to get the refund amount of Rs. 7999/- as early as possible.
A birthday gift brought by a sister for her younger brother turned into a blunder. I hope you guys will help me in correcting this blunder and redress me ASAP.
Adv. Gauri Vashist
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