[Resolved]  Reebok India — Reebok India Product quality issue (Liquifect)

Hey! This is Stuti here from India. I recently purchased a shoe from Reebok Showroom in Viviana Mall Thane, Mumbai, India and it’s only been 6months and the back soles of the shoes are already cracked. It’s surprising because I have used it only for walking purposes till now. Where as I was told that I could use these shoe for hiking and heavy duty stuff. To see my first purchase from Reebok already showing wear and tear is disappointing. Both shoes are cracked at the exact same spot which only proves that this is product quality issue and defect. I have already written to Reebok on Twitter but haven't heard back so I had to come here to register my complaint.

I was told by the salesman that this shoe which is worth Rs 6599 can be used from hiking to running to all kinds of heavy duty purposes and it feels like I was taken advantage of. This is my first purchase from Reebok and I am highly disappointed. Plus their customer service hasn't gotten back to me after I posted a detailed complain. Extremely disappointed.

I have attached marked pictures with these details.
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Jan 7, 2023
Complaint marked as Resolved 
I found out email address of the top people working in the customer care team, plus email address of the CEO's from google and sent them email. And during each email I mentioned how many times I tried to get in touch with them. I had basically tried complaining on every portal from instagram to twitter to email which was about 13 tries or so and then they responded to my complaint. And resolved it immediately. The staff internally had changed and so they had a surge of unresolved complaints but once they noticed mine they satisfactorily resolved it within days so I am happy about that.
Reebok India customer support has been notified about the posted complaint.
Mar 08, 2022
Updated by Stutig
I have added pictures of the shoes twice but yet they aren't getting uploaded. I suppose there is some fault with the website. You can get in touch with my on my email [protected]@gmail.com if you need further details. I am requesting for a complete refund from the company as this feels like I was duped by the salesperson at Reebok who insisted I buy such an expensive shoe and it didn't even last 6months.

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It's been two weeks already and I haven't heard back from Reebok. I guess the customer service is just as bad as the quality of their products. Never buying from this brand again and will discourage people from doing so as well. Can't describe how disappointed I am with this whole experience.

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