Reebok India — Refund for online Order

I contacted customer care many times regarding cancellation of my order No[protected]. The said order has not been cancelled till date and refund was not processed. Reebok customer care has taken my cancellation request on 01 Dec 2021 and is telling refund will be processed once the item received back to warehouse and courier company is saying your item is still at delivery centre and will not be sent back to warehouse until reebok give cancellation request and return to origin to courier company . Today 17 Dec 2021 No update