Reebok India — Replacement of Defective shoe

Hello

My name is Atul Govalkar and I had purchased a reebok shoe from Pheonix Market City, Kurla West, Mumbai but after 60 days the back part of the shoe has worn out. I had returned the shoe to the store and by the time approval has come. Then I visited the store but unfortunately, the same shoe was not available in the store. They showed me 3-4 more shoes but which I don't like at all. I asked for a refund but they denied it. Also, the behaviour of the store in this process is not customer friendly. I literally frustrated for the last 6 months by this exercise. I herewith enclosed papers regarding shoes for your reference. Kindly look into the matter and sort out the issue at the earliest.

Thanks

Atul Govalkar
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