[Resolved] Reebok India — Wrong shipment items

liakatali

from Gurgaon, Haryana

Address:	301019
Website:	www.shop4reebok.com

Have online ordered shoes from www.shop4reebok.com on 10.03.2016. Shoes model is tempo speedster aq9034 and order no is 22023588. After receive this parcel, i see they give me a different model of shoes which rebook classic and article no of this shoe is aq9990. Which is not usable for me. Overall total product is wrong and non-usable. After 10 mins getting this parcel i went to the site and complaint for return the parcel and also attached their wrong shipment item's picture to their site of customer care site. I have returned the parcel on 16.03.2016. After that they contact me and told that they send me the write parcel are not agreed on their mistake. Please help me for the same for refund or for write product delivery.

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Apr 16, 2016

Complaint marked as Resolved

In my telephonic conversation they are saying that this product is not available on our site, but they didn't reply it on written as mail. Only following mail I received as reply by that site in my written complain. From: "Care, Customer" [email protected] Sent:Thu, 17 Mar 2016 10:36:21 +0530 To: "[email protected]" [email protected] Subject: RE: Wrong item receive Dear Liakat, Greetings from Reebok! We apologize for the inconvenience caused. We would like to inform you that as per your request received we have initiated the return against your order # 22023588. Once we will receive the product back in our warehouse and once we are done with the quality check process. We will process your refund on priority. You may also contact us on our toll free number “1800 120 4400” regarding any concern. Thank you for being with us. Regards, Reebok Team From: [email protected] [mailto:[email protected]] Sent: 12 March 2016 13:40 To: Care, Customer Subject: Wrong item receive Dear sir, I am Liyakat Husain i order rebook shoes Order no 22023588, I habe receive wrong shoes with code number AQ9990 with size UK-6, so kindly check it and refund my money as soon as possible. Regards Liyakat husain SRF limited; bhiwadi; Mob no.09772354428

Reebok India customer support has been notified about the posted complaint.

Apr 15, 2016

Updated by liakatali kaya hula mery complain ka