[Resolved]  Croma Retail Pune — Defective Refrigerator not replaced.

Address:

Pune, Maharashtra

Hello,

We purchased a Whirlpool refrigerator (Whirlpool RefFF450L IC465ACGB4) on 11th Nov-2012 with invoice (SLF02A[protected] from
Croma - NSG IT Park
Survey No. 127/2B/1A, ITI Road
Pune - 411007.

We got the installation of the refrigrator on 15th December (when we moved to the new house, where fridge was originally delivered) and the fuctioning was fine for 15-20 days (though I suspected quick chill function didnt freeze ice in 30 minutes as per claims from the company). But after that, one day, around 8th Jan, Fridge cooling stopped. We immediately lodged a complaint with Croma (complaint No.[protected]. The techinicain arrived next day and told us that wiring and the compressor is damaged. He suggested that he will get the same (faulty parts) replaced. But, we insisted that since we have faced compressor issues within 15 days o[censored]se, we want entire refrigerator replaced.Nothing happened after that.

Then, after that we are continuously visiting (3-4 times already apart from number of phone calls) Croma store and meeting Mr Mitesh (Store Manager) who always tell us that he is in touch with Mr Ansari from Whirlpool to get us replacement. But, so far, after 2 weeks, nothing has happened. Whenever, we call him, he just says that he will get back to us in few minutes but the return call never arrives.


We are highly appallled and disgusted with them and expecting a immediate solution,

Peeyush Goel
E-mail - [protected]@yahoo.co.in
Phone - [protected]