[Resolved] Samsung Fridge - [protected] — Default with Fridge | |||
At the outset, please see below the facts of the present situation: 1. We bought a fridge RT55kZRSL1/XTL (“Fridge”) on June 6, 2012 at Vasani Electronics, Bhiwandi. The invoice clearly records that the warranty is covered by manufacturer (i.e., Samsung) 2. It is noteworthy that my product is still under warranty. 3. My Fridge has faced issues since June 2012, I have been constantly complaining and following up with your team and rather than helping me with the anguish, your team, more particularly Mr. Sadiq has tormented us to no limits. 4. We were not given any customer request number in spite of repeated requests and follow up with Samsung’s team. 5. Mr. Sadiq has visited our place several times since August 2012 (the first time we complained) and: (i) Taken a copy of our pass book – We do not see a reason for this and upon questioning, Mr. Sadiq was rather rude and did not provide any answers to the same; (ii) Taken several (almost 50) photographs of our fridge; (iii) Taken a copy of our PAN card; etc. 6. Please note that we have not been provided with any solution and have merely suffered because of this irresponsible behavior. Historically, we have been facing issues and have not received any satisfactory feedback from Samsung, we have inter alia faced the following issues: 1. The temperature in the fridge did not work; 2. The motor got spoilt twice in a matter of 6 months; 3. The deep fridge compartment has fungus issues; and 4. The front door of the Fridge pops open. My fridge has been next to unoperational since 6 months and no one has done anything about it Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Samsung — Refrigerator Defaulty
I had purchased this refrigerator in the last week of January 2008 and after 2-3 months it started giving problems like water leakage, extra cooling resulting into food damage due to freezing. Earlier i didnt notice that it was a production fault and kept using it but later i realised that its a fault in the product and lodged a complaint with the company on 8th August 2008. The engineer visited my place the very next day and told me that i was keeping the digital meter wrongly and also that there were some adjustment problems due to which water was leaking from behind, which he said he has adjusted and if it happens again then he will revisit. The problem persisted and he never came back again even after me calling him. I relodged the complaint and another engineer arrived 4 days of complaint registery. He knew nothing and told me that my digital meter was set wrong and i need to keep a check, i requested him to phone his senior and ask if theres any other problem, he then called his senior and his senior on phone told him that the PCB (some part in the refrigerator) is not working and it needs to be replaced. He said he will get the part in 2 days and replace it under warranty but he never turned up and since then i have called up samsung 3 times and warned them of going to consumer cell if the complaint is not addressed too. They always says that somebody will phone me and visit but till today all there commitments have failed and i dont understand what to do now... my complaint no. given to me by the company is BP No.: [protected]. Now i dont want the company to repair it, now i want them either to replace the refrigerator with a new one or return my money back. If the company gets this complaint then call me on [protected].