[Resolved]  Samsung India Electronics Pvt Ltd — given crack at the base of lowest rack

Address:

#20-3-130 A4, Sivajyothi Nagar, K.T.Byepass Road, Tirupati-517507, Chittoor, Andhra Pradesh

Dear Sirs,
I, K.S.Subramanyam, would like to state that I purchased a Samsung Refrigerator bearing Model No. R 323 - RR2015SSBBL/TL on 01.09.2012 from Reliance Fresh Ltd., Abhi Towers, Near Minarva Hotel, Renigunta Road, Tirupati 517501. In the month of February, 2013, I did notice a small crack at the lowest part of the rack base. day to day the crack started increasing. I approached the Reliance Mart authorities and appraised about the crack in the Refrigerator. The management of Reliance Mart have informed that I have to contact the Samsung Customer Care Centre for compliance. Then I lodged a complaint to Service Centre on 27.06.2013 and they have given the No. [protected]. On the next day a representative from Samsung Service Centre, Tirupati has attended my house, inspected the condition of the refrigerator and went away. Again on 29.06.2013 the service Engineer has also inspected the condition and went without attending on the request. Having purchased the produce investing a sum of Rs. 13,600.00, the product has given crack and I am afraid, in future it may further elongate pushing to useless position. Kindly attend on the complaint as soon as possible, lest I have to trace alternate sources. With regards, K.S.SUBRAMANYAM, ANNOYED CUSTOMER OF SAMSUNG PRODUCT.