Refund — my payment not refunded

Address:New Delhi, Delhi, 110018
Website:www.livewires.org.in.com

On march 8, 2018 i registered for journalism course livewires media insititue. I paid 5000rs for registration and it was refundable as they said. But it has been 2 months since i have requested for refund. Manager of institute is not responding. Wen call in the institute they just disconnect the call knowing my name. Kindly look after my request. I am a single working girl who earns.
Insitute manager number - [protected] (Shailesh)
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I cancelled my ticket on Nov 4
On Nov 6 I received a confirmation mail about refund amount to our bank but I am not receive such credit and 2 nd Nov one of my transaction cancelled amount 970 but amount not credited

Respected sir,
I am SANTHOSH my mobile number [protected] on 12th November 2018 i recharged in ideaapp time: 08:41pm
using upi upiid: [protected]@icici
amount : 348 and 50 ruppee coupon applied and transaction id:[protected] but still not recharged and amount deducted from bank please help me
Thank you

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